To stay informed about our latest news and take advantage of exclusive offers, you can subscribe to our newsletter:

either from the home page of our site by entering your email address in the field provided for this purpose,

either from your customer account, by checking the newsletter subscription option.

If you no longer wish to receive our communications, you can unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each email. You can also manage your preferences from your customer account, or by sending a message to our customer service at the following address: info@maisonfayard.ca .

If you receive a genuinely broken product, such as a cracked or broken glass jar, please contact us immediately at info@maisonfayard.ca . In order to process your request as quickly as possible, we will ask you to send a clear photo of the broken product .

Please note that a simple dent in a can or a slight deformation in the packaging does not constitute a broken product and does not affect food safety. This situation may occur during transport, but it remains purely aesthetic and the product remains perfectly edible.

Our team will analyze each case of a truly damaged product and offer you a suitable solution.

In Canada, there are two types of dates that can appear on food packaging.

The best before date (UBD) , indicated by the words "Use by..." , is a mandatory date. It applies to highly perishable products, such as fresh meat, dairy products or prepared meals. After this date, the product may pose a health risk. It is important to follow this indication and not to consume the food if the date has passed. Safety also depends on compliance with the storage conditions mentioned on the packaging. If the cold chain has been broken, the BBD no longer guarantees the safety of the product.

The Best Before Date (often called Best Before Date, or formerly Best Before Date) , indicated by the words "Best Before..." , is different. After this date, the product does not present a health hazard, but it may have lost certain qualities such as taste, texture or nutritional value. It is therefore possible to consume it, even if the taste experience may be diminished.

A dented can does not pose any particular threat to product quality or safety, as long as it is not damaged to the point of leaking or swelling. Metal can bend easily during shipping. The damage is mostly cosmetic.

However, there are some signs to watch out for: a swollen , punctured or leaking can should not be consumed. These signs usually indicate that gas has formed inside, which means the product is no longer safe to eat.

Our products are selected from local French producers, rigorously chosen for their environmentally friendly and certified practices. Each batch is inspected before shipping and then verified by Canadian customs authorities (CFIA and CBSA) to ensure compliance with current quality and hygiene standards.

Our products are made in France and then shipped to our warehouse near Montreal. This means you benefit from fast, local delivery while enjoying the best of French produce.

No: All our products are already tax-free before shipping, and the price displayed on the website is inclusive of all taxes. You won't have any surprises upon delivery.

When you place an order on www.maisonfayard.ca , your order follows several steps and its status changes accordingly:

Pending : The order is not validated. Payment has not been completed.

Validated : Payment has been confirmed. Your order is now registered in our system.

In preparation : Our teams are preparing your order. At this stage, it is no longer possible to modify it.

Shipped : The order has been handed over to the carrier. You will receive an email with a tracking link to track the delivery in real time.

If you are having difficulty placing your order, this could be due to several reasons:

The product selection is not compatible with the selected delivery method.

The selected delivery method is not available for the specified address.

One of the products in your basket is not available on the desired date.

In order to help you as best as possible, we invite you to contact us via the contact form or by email at info@maisonfayard.ca , explaining the problem encountered as precisely as possible.

Please also tell us what device you are using (computer, tablet, phone), as well as your operating system (e.g. Windows, Mac OS, iOS, Android) and browser (e.g. Chrome, Safari, Firefox). This information will help us resolve your issue more quickly.

During special events or promotions, we sometimes send our customers discount codes by email or through our newsletter.

These codes are generally associated with certain conditions:

a minimum purchase amount,

a specific product in the basket,

or a limited period of use.

To redeem a coupon code, simply enter it in the designated field at checkout. The applicable discount will be automatically displayed before finalizing your order.

We make every effort to ensure that your order is prepared and delivered in accordance with your order. However, if a problem arises—package not received, product missing, or preparation error—we invite you to quickly contact our customer service by email at the following address: info@maisonfayard.ca .

Please include your order number and, if necessary, add a photo of the package or product concerned so that we can process your request as quickly as possible.

What you see on your bank statement is not an actual debit , but a pre-authorization made by your bank.

This means that your bank temporarily reserved the amount when you started placing the order.

Since you have not completed your order, no payment has been collected by our store. Everything is handled automatically by your banking institution.

Your bank will release the pre-authorization within 2 to 5 business days (varies by institution). The amount will then disappear from your statement.

No, because we have no control over this process.

If you have any doubts, you can simply contact your bank's customer service for confirmation.