Return and Refund Policy

Return and Refund Policy – ​​Maison Fayard

Quality guarantee

At Maison Fayard , the quality of our products is at the heart of our commitment. All our items are carefully checked before packaging and shipping , to ensure they reach you in optimal condition.

We are not responsible for damages caused during transport . If a product arrives damaged, this is an incident that occurred under the responsibility of the carrier . In this case, we invite you to contact the delivery service directly with your tracking number to file a claim.

Likewise, if a package is lost after it has been picked up by the carrier , we will not be able to issue a refund. Any dispute must be handled with Canada Post or the delivery service concerned.

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Return conditions

In accordance with Canadian law, we accept returns only in the following cases:

• The product is defective before shipping (preparation error, product not compliant with the order)

• The product does not conform to what was ordered.

For your application to be eligible, the following conditions must be met:

• Contact us within:

  • 3 days following receipt for fresh or frozen products

  • 7 days following receipt for dry or non-perishable products

• The product must be:

  • Unused and unopened

  • Stored in its original packaging

  • Accompanied by proof of purchase (invoice or confirmation email)

• Provide one or more clear photos of the product and the problem observed

Any return that does not comply with these conditions will be automatically refused.

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Return procedure

To submit a request:

1. Send an email to info@maisonfayard.ca including:

   • Your full name

   • The order number

   • The name of the product concerned

   • A detailed description of the problem

   • Supporting photos

2. If the request is accepted, we will send you:

   • A return shipping label

   • Specific instructions for return

No returns will be accepted without prior authorization .

Returns should be sent to the following address:

Fayard House
257 Boulevard Sir-Wilfrid-Laurier
CP 85069
Mont-Saint-Hilaire, QC J3H 3N0
Canada

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Non-returnable products

For food safety reasons, no returns or exchanges are accepted on the following products, except in the event of a proven original defect:

• Fresh, frozen or ready-to-eat products

• Products opened, used or damaged after receipt

• Custom or special order products

• Products on sale or clearance

• Gift cards

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Refunds

If a return is accepted under the above conditions:

• The refund will be made to the original payment method.

• Processing usually takes 7-10 business days

• Additional delays may apply depending on your bank.

No refunds will be issued for packages damaged or lost by the carrier . In these cases, a claim must be made with the delivery service.

For any questions, please contact us at info@maisonfayard.ca