FAQ

To stay informed of our new arrivals and enjoy exclusive offers, you can subscribe to our newsletter:

either from our website's homepage by entering your email address in the field provided,

or from your customer account, by checking the newsletter subscription option.

If you no longer wish to receive our communications, you can unsubscribe at any time by clicking the link provided at the bottom of each email. You can also manage your preferences from your customer account, or by sending a message to our customer service at: info@maisonfayard.ca.

If you receive a genuinely broken product, such as a cracked or shattered glass jar, please contact us immediately at: info@maisonfayard.ca. To handle your request as quickly as possible, we will ask you to send a clear photo of the broken product.

Please note that a simple dent on a tin or a slight deformation of the packaging does not constitute a broken product and does not affect food safety. This can happen during transport, but it remains purely cosmetic and the product is perfectly safe to eat.

Our team will review every case of genuinely damaged product and offer you a suitable solution.

In France, two types of dates can appear on food packaging.

The "use-by" date (DLC), indicated by the phrase

"Use by...", is a mandatory date.

It concerns highly perishable products, such as fresh meats, fish, dairy products, or chilled ready meals. After this date, the product may pose a health risk and should not be consumed.

It is essential to respect this indication as well as the storage conditions specified on the packaging. In the event of a break in the cold chain, the use-by date no longer guarantees the product's food safety.

The "best-before" date (DDM), indicated by the phrase

"Best before...", is different.

After this date, the product generally does not pose a health risk, but it may have lost some qualities, such as taste, texture, or nutritional value. The product can therefore still be consumed if the packaging is intact and if the storage conditions have been respected, even if the taste experience may be altered.

A dented tin poses no particular risk to the quality or safety of the product, as long as it is not damaged to the point of leaking or swelling. Metal can bend easily during transport. The damage is mainly cosmetic.

You should, however, watch for certain signs: a swollen, punctured or leaking tin should not be eaten. These signs usually indicate that gases have formed inside, which means the product is no longer safe to consume.

Once opened, products should be consumed quickly. Fresh foods such as deli meats or prepared meals should be consumed within 2 to 3 days. Canned goods should be transferred to a clean container, refrigerated, and consumed within 48 hours.

Before consumption, it is recommended to check the smell, color, and texture of the product. If in doubt, it is safer not to consume.

Our products are made in France and shipped from our warehouse located in France. This ensures fast, local delivery, while allowing you to enjoy the best of French terroir.

When you place an order on www.maisonfayard.fr, your order goes through several stages and its status changes accordingly:

Pending: The order has not been validated. Payment has not been completed.

Validated: Payment has been confirmed. Your order has been successfully registered in our system.

In Preparation: Our teams are preparing your order. At this stage, it is no longer possible to modify it.

Shipped: The order has been handed over to the carrier. You will receive an email with a tracking link to follow the delivery in real time.

If you run into difficulties while ordering, it may be due to several reasons:

Your product selection is not compatible with the chosen delivery method.

The chosen delivery method is not available for the address provided.

One of the products in your cart is not available on the desired date.

To help you as best we can, please contact us through the contact form or by email at info@maisonfayard.ca, describing the problem as precisely as possible.

Please also let us know which device you are using (computer, tablet, phone), as well as your operating system (e.g. Windows, Mac OS, iOS, Android) and your browser (e.g. Chrome, Safari, Firefox). This information will help us resolve your issue more quickly.

During special events or promotions, we sometimes send our customers promo codes by email or through our newsletter.

These codes usually come with certain conditions:

a minimum purchase amount,

a specific product in the cart,

or a limited usage period.

To use a promo code, simply enter it in the field provided at checkout. The applicable discount will appear automatically before you finalise your order.

We do everything we can to ensure your order is prepared and delivered correctly. Should a problem arise, such as a parcel not received, a missing product or a preparation error, please contact our customer service quickly by email at: info@maisonfayard.ca.

Please include your order number and, if needed, add a photo of the parcel or product concerned so we can handle your request as quickly as possible.