To stay informed of our new arrivals and enjoy exclusive offers, you can sign up for our newsletter:

either from the home page of our site by entering your email address in the field provided,

or from your customer account, by checking the newsletter sign-up option.

If you no longer wish to receive our communications, you can unsubscribe at any time by clicking the link provided at the bottom of each email. You can also manage your preferences from your customer account, or by sending a message to our customer service at: info@maisonfayard.ca.

If you receive a genuinely broken product, for example a cracked or shattered glass jar, please contact us immediately at: info@maisonfayard.ca. To process your request as quickly as possible, we will ask you to send a clear photo of the broken product.

Please note that a simple dent on a can or a slight deformation of the packaging is not a broken product and does not affect food safety. This can happen during transport, but it is purely cosmetic and the product remains perfectly fit to eat.

Our team will review each case of a genuinely damaged product and offer you a suitable solution.

In Canada, there are two types of dates that can appear on food packaging.

The use-by date (DLC), shown by the wording "Use by…", is a mandatory date. It applies to highly perishable products, such as fresh meats, dairy products or ready meals. After this date, the product may pose a health risk. It is important to respect this indication and not to eat the food once the date has passed. Safety also depends on respecting the storage conditions stated on the packaging. If the cold chain has been broken, the use-by date no longer guarantees the product's safety.

The best-before date (often called DDM, or formerly DLUO), shown by the wording "Best before…", is different. After this date, the product poses no health risk, but it may have lost some qualities such as taste, texture or nutritional value. It can therefore still be eaten, even if the tasting experience may be diminished.

A dented can poses no particular risk to the quality or safety of the product, as long as it is not damaged to the point of leaking or swelling. Metal can bend easily during transport. The change is mainly cosmetic.

You should, however, watch for certain signs: a swollen, punctured or leaking can must not be eaten. These signs generally indicate that gases have formed inside, which means the product is no longer fit to eat.

Once opened, products should be eaten quickly. Fresh foods such as charcuterie or ready meals should be eaten within 2 to 3 days. Tinned foods should be transferred to a clean container, kept in the refrigerator and eaten within 48 hours.

Before eating, we recommend checking the product's smell, colour and texture. When in doubt, it is safer not to eat it.

Our products are made in France then shipped to our warehouse near Montreal. You benefit from fast, local delivery while enjoying the best of the French terroir.

No. All our products are shipped from Canada, which means no additional customs duties are charged on delivery.

The prices shown on our site already include the applicable taxes (GST and, where applicable, QST or provincial taxes). The amount paid when you order is therefore the final amount. There are no surprises on delivery.

When you place an order on www.maisonfayard.ca, your order goes through several stages and its status changes accordingly:

Pending: The order is not confirmed. Payment has not been completed.

Confirmed: Payment has been confirmed. Your order is properly recorded in our system.

In preparation: Our teams are preparing your order. At this stage, it can no longer be changed.

Shipped: The order has been handed to the carrier. You will receive an email with a tracking link to follow the delivery in real time.

If you run into difficulties while ordering, it may be due to several reasons:

Your choice of products is not compatible with the selected delivery method.

The chosen delivery method is not available for the address given.

One of the products in your cart is not available on the desired date.

To help you as best we can, please contact us through the contact form or by email at info@maisonfayard.ca, describing the problem as precisely as possible.

Please also tell us which device you are using (computer, tablet, phone), as well as your operating system (e.g. Windows, Mac OS, iOS, Android) and your browser (e.g. Chrome, Safari, Firefox). This information will help us resolve your issue more quickly.

During special events or promotions, we sometimes send our customers discount codes by email or through our newsletter.

These codes are generally tied to certain conditions:

a minimum purchase amount,

a specific product in the cart,

or a limited period of use.

To use a discount code, simply enter it in the field provided at checkout. The applicable discount will appear automatically before the final confirmation of your order.

We do everything possible to ensure preparation and delivery that match your order. If a problem does occur (parcel not received, missing product or preparation error), please contact our customer service promptly by email at: info@maisonfayard.ca.

Please include your order number and, if needed, add a photo of the parcel or product concerned so that we can process your request as quickly as possible.